✅ 1. You Are Using TEST (Sandbox) Credentials

FedEx sandbox labels never appear in the live FedEx dashboard.

Check:

• If your request uses KEY, PASSWORD, ACCOUNT_NUMBER, METER_NUMBER from the test environment → the labels will not sync to your live FedEx account.

Fix: Switch to production credentials.

✅ 2. You Are Using “Ship” (Label) Only – NOT Creating a Pickup

FedEx only shows shipments in the FedEx panel if:

• A pickup is scheduled, OR
• The shipment is manifested into their system.

API-generated labels without a pickup remain “local only”.

Fix:
Enable Pickup API to the shipment.

✅ 3. You Did Not Use the ACCOUNT NUMBER Linked to Your FedEx Login

If you accidentally used:

• Another account number
• A third-party account
• A reseller account (some aggregators)

Then the labels will not show in your FedEx dashboard.

✅ 4. You Are Using ‘Pending Shipment’ or ‘Open Ship’ API

Labels created with these APIs:

• OpenShipService
• ValidateShipmentRequest

DON’T appear in the dashboard until completed.

✅ 5. Missing “SmartPost” (Ground Economy) Support

FedEx Ground Economy (SmartPost) shipments never appear in the regular FedEx panel because USPS handles last-mile delivery.

✅ 6. You Are Not Using the New API (Legacy APIs behave differently)

FedEx has two API generations:

If you’re using the older SOAP API, you may not see shipments in panel.

🧪 7. Check Your Shipping Label Response

Look for:

• CompletedShipmentDetail
• MasterTrackingId
• PackageTrackingNumbers

If the response has no tracking number, FedEx will not show it in the panel.

🏁 How to Make Your API Labels Visible

Do the following:

✔ Generate labels using Production credentials

✔ Call the Create Pickup API

✔ Ensure correct accountNumber.value

✔ Avoid test/third-party accounts