How to Configure DHL Express in Shipi

This guide explains how to integrate DHL Express with Shipi to calculate live shipping rates, generate labels, and automate DHL Express shipments.

Go to Shipping Accounts

1. Login to your Shipi dashboard
2. Navigate to Carriers → Shipping Accounts
3. Click Connect Account or Add Shipping Account

Select DHL Express

1. In the Add New Shipping Account popup:
   • Search for DHL, or
   • Select DHL from the carrier list
2. Click on DHL

Step 1: DHL Express Account Information

This section connects your DHL account with Shipi.

🔹 Shipping Account Name

📌 Helps when managing multiple DHL accounts.

🔹 Execution Mode

📌 Always use Live Mode for real shipping.

🔹 API Key / API Secret

📌 Provided by DHL Express developer portal.

Please find the below document to fetch the API key, API Secret, Account number from DHL Portal,

🔹 Account Number / Import or Return Account No

📌 Required for rates + labels.

🔹 Insurance

🔹 Are You Shipping Dangerous Goods?

🚫 Enable only if DHL has approved your account.

🔹 Reason for Export

✅ Most merchants: SALE

🔹 Who Pays Duties?

Shipper Address (Ship From Address)

The Shipper Address defines where DHL Express will pick up the shipment and what appears as the sender address on labels and customs documents.

Shipper Address Fields Explained

📘 Address Book (Recommended)

Shipi allows you to save multiple ship-from addresses using the Address Book.

Use this when:

• You ship from multiple warehouses
• You have dropshipping locations
• You want to switch pickup locations easily

👉 Note:
Address Book setup will be covered in a separate dedicated document.
Link this section to:
“How to Manage Ship-From Addresses in Shipi”

Step 2: Package Configuration (Important)

DHL Express shipping rates and label generation depend heavily on how your products are packed.

Before continuing, we strongly recommend configuring your Package Settings correctly.

👉 Read this guide:
How Package Configuration Works in Shipi
(Explains individual packing, weight-based packing, boxes, and real examples)

📌 Incorrect package configuration may cause: carrier rejections, wrong shipping rates, label failures

Step 3: DHL Express Shipping Services

You must enable at least one service.

Below is a complete table for ALL DHL services you shared, including EPX / WPX label logic and eCommerce suitability.

🏠 Domestic DHL Services

🌍 International DHL Services

🚨 Special / Additional DHL Services

🚫 Enable only if DHL explicitly instructs you.

✅ Recommended DHL Services for eCommerce

Domestic

• Domestic Express
• Economy Select
• B2C

International

• Express Worldwide
• Express 12:00
• B2C

Service Configuration (Right-Side Config Box)

For each enabled service, Shipi allows customization.

Available Options

📌 Examples:

• +10% → Add margin
• -5% → Offer discount

Step 4: DHL Shipping Rates Settings

🔹 Enable Realtime Shipping Rates

🔹 Fetch Discounted Rates

🔹 Cash on Delivery

🔹 Saturday Delivery

Step 5: DHL Shipping Label Settings

This section controls how DHL labels, invoices, notifications, and pickups behave once an order is shipped.

🔹 Shipping Label Generation Time

Defines when Shipi creates the DHL shipping label.

📌 Why Manual is recommended:
Prevents accidental label creation for cancelled or unpaid orders.

🔹 Label Type

Controls DHL label format & barcode structure.

✅ For 95% of merchants:
ECOM26_84_001 – default

🔹 Invoice Type

Controls commercial or proforma invoice format.

📌 eCommerce rule:
Use Commercial Invoice for all paid orders.

🔹 Paperless Trade

Controls electronic customs documents.

🚫 Enable only if DHL has activated Paperless Trade for your account.

🔹 Archive Airway Bill

Controls whether DHL stores airway bill records.

📌 Mostly used for compliance-heavy businesses.

🔹 Need DHL Email Alert to Customers?

Controls DHL shipment notifications to customers.

📌 Avoid duplicate emails if your store already sends tracking updates.

🔹 Shipment Content

Controls what DHL sees as shipment description.

✅ Recommended: {prod_names}
Helps customs & reduces clearance delays.

🔹 Planned Shipment Days from Label Generation

Defines when DHL should consider the shipment date.

🚚 Pickup Settings

🔹 Pickup

Controls whether DHL pickup is requested.

🔹 Your Pickup Location Type

Defines pickup location category.

🔹 From Where We Have to Collect the Item?

Specifies collection point inside location.

📌 Helps DHL driver find package faster.

🔹 Your Pickup Closing Time

Defines latest time DHL can collect packages.

📌 Must match your actual working hours.

If required support – contact us on below link – https://myshipi.com/support