How to Configure FedEx in Shipi

This guide explains how to integrate FedEx with Shipi to calculate live shipping rates, generate labels, and automate FedEx shipments.

Go to Shipping Accounts

1. Login to your Shipi dashboard
2. Navigate to Carriers → Shipping Accounts
3. Click Connect Account or Add Shipping Account

Select FedEx

1. In the Add New Shipping Account popup:
   • Search for FedEx, or
   • Select FedEx from the carrier list
2. Click on FedEx

Step 1: Enter FedEx Account Information

After selecting FedEx, you will see the FedEx configuration form.

Once the account integration setup is completed we need below settings to control how FedEx handles your shipments.

🔹 Insurance

📌 Enable only if you need insured shipments.

🔹 Residential Delivery

🔹 Cash on Delivery (COD)

🔹 Payment Collection Type (COD)

🔹 Pickup Type

🔹 Saturday Delivery

🔹 Reason for Export

Used for international shipments:

📌 Required for customs documentation.

🔹 Who Pays Duties

📌 Important for international shipments.

🔹 Drop-off Type

🔹 Shipping Pack Type

📌 Choose based on how you pack orders.

🔹 Weight & Dimension Unit

📌 Must match your store configuration.

🔹 FedEx Currency

• Select your billing currency
• Example: USD, EUR, INR, etc.

Shipper Address (Ship From Address)

The Shipper Address defines where FedEx will pick up the shipment and what appears as the sender address on labels and customs documents.

Shipper Address Fields Explained

📘 Address Book (Recommended)

Shipi allows you to save multiple ship-from addresses using the Address Book.

Use this when:

• You ship from multiple warehouses
• You have dropshipping locations
• You want to switch pickup locations easily

👉 Note:
Address Book setup will be covered in a separate dedicated document.
Link this section to:
“How to Manage Ship-From Addresses in Shipi”

Step 2: Package Configuration (Important)

FedEx shipping rates and label generation depend heavily on how your products are packed.

Before continuing, we strongly recommend configuring your Package Settings correctly.

👉 Read this guide:
How Package Configuration Works in Shipi
(Explains individual packing, weight-based packing, boxes, and real examples)

📌 Incorrect package configuration may cause:

• wrong shipping rates
• label failures
• carrier rejections

Step 3: Shipping Services (Very Important)

Shipping services define HOW FAST and HOW FedEx delivers the shipment.

Users must select at least one service to get rates.

Shipi categorizes services as:

• Domestic
• International
• Additional / Special Services

Domestic FedEx Services

Domestic Freight Services (Heavy Shipments)

📌 Enable freight services ONLY if you ship pallets or >68kg items

Regional FedEx Services (Advanced / Enterprise)

🚫 Most Shipi users should NOT enable regional services

International FedEx Services

Cargo & Custom Critical Services (DO NOT ENABLE)

🚫 Enable only if FedEx explicitly instructs you

Service Configuration (Right-Side Config Box)

For each enabled service, Shipi allows customization.

Available Options

📌 Examples:

• +10% → Add margin
• -5% → Offer discount

Step 4: Shipping Rates – Additional Configuration

🔹 Enable Realtime Shipping Rates

Controls whether Shipi fetches live shipping prices from FedEx.

📌 Merchant Tip:
If this is set to No, FedEx rates will not work properly.

🔹 Fetch Discounted Rates

Controls whether your FedEx-negotiated rates are applied.

📌 Merchant Tip:
Always select Yes unless FedEx specifically says otherwise.

🔹 Calculate Shipping Price for Every Piece Individually

Controls how Shipi calculates shipping cost for multi-item orders.

📌 Merchant Tip:
Keep this No unless items ship separately.

Step 5: Shipping Label Settings

🔹 Shipping Label Generation Time

Controls when Shipi generates the FedEx shipping label.

📌 Merchant Tip:
Manual creation avoids wasted labels and FedEx billing issues.

🔹 Email Address to Send Shipping Documents

Controls where FedEx documents are emailed.

📌 Merchant Tip:
Use a shared operations email (e.g. shipping@yourstore.com).

🔹 Label Format

Controls the file format of the shipping label.

📌 Merchant Tip:
PDF works everywhere and is easiest to manage.

🔹 Label Type

Controls label paper size / stock.

📌 Merchant Tip:
Use PAPER_7X4.75 unless FedEx specifies otherwise.

🔹 Invoice Type

Defines which invoice FedEx attaches (important for customs).

📌 Merchant Tip:
Always use Commercial Invoice for paid orders.

🔹 Planned Shipment Days from Label Generation

Controls when the shipment is expected to be picked up, relative to label creation.

📌 Merchant Tip:
Use Same Day to avoid pickup mismatches.

🔹 Electronic Trade Document – International (ETD)

Controls digital upload of customs documents to FedEx.

📌 Merchant Tip:
Enable ETD only after FedEx confirms your account supports it.

🔹 Shipment Content

Defines what shipment description is sent to FedEx & customs.

📌 Merchant Tip:
{prod_names} helps with customs clarity and compliance.

Common FedEx Setup Issues

You can contact us anytime for any issues that you are facing. The common issues listed below

https://myshipi.com/support

Rates not showing

• Check account number
• Verify API credentials
• Ensure execution mode is Live

Label generation failed

• Invalid address
• Missing weight/dimensions
• Unsupported service for destination

Tracking not updating

• Tracking API key/secret missing
• Shipment not picked up yet

Summary

With FedEx integrated in Shipi, you can:

• Calculate live FedEx shipping rates
• Generate shipping labels instantly
• Automate domestic & international shipments
• Track shipments automatically