This guide shows how to configure Profrakt in Shipi. Profrakt books freight with the carriers you have agreements with. Shipi connects to your Profrakt account, loads the services in your transport agreements, shows their prices and books Profrakt consignments with labels.
| Item | Details |
|---|---|
| What you need | Profrakt API key and your sender (managership) ID |
| Where to get them | Profrakt |
| Services | The products in your Profrakt transport agreements, loaded with Get Profrakt Agreements |
| Live rates | Yes (can be switched off) |
| Labels | PDF; optional Profrakt Autoprint |
| Setup steps in Shipi | Carrier Account → Package → Shipping Services → Rates → Shipping Label |
Load your agreements before you continue. On the first step, fill in the API key, sender ID and ship-from address, then click Get Profrakt Agreements. Agreement is Found… Click Next appears only when Profrakt returns your agreements.
In this guide: What you need · Add Profrakt · Account information · Ship-from address · Packing · Services · Rates · Label settings · First label · Troubleshooting · FAQ
What you need to configure Profrakt
- A Profrakt account with at least one transport agreement.
- Your Profrakt API key and sender ID (Profrakt calls it managership). Ask Profrakt for API access.
- Weights and dimensions on your products.
Step 1: Add Profrakt in Shipi
- Sign in to Shipi and click Carriers in the left menu. The Shipping Accounts page opens.
- Click Add Shipping Account. If you haven’t added any account yet, the page shows the carrier list straight away.
- In the Add New Shipping Account window, search for Profrakt and click it.
- The setup form opens. Its steps are listed in the Setup Steps panel on the left: Carrier Account → Package → Shipping Services → Rates → Shipping Label. Click Next at the bottom of each step, and Save Settings on the last one.
The left panel also has a Book a call button. The Shipi team can set up Profrakt with you for free.
Step 2: Profrakt account information
| Field | What to enter |
|---|---|
| Shipping Account Name * | Any name to recognise the account, for example Profrakt – Bergen |
| Execution Mode * | Live Mode (default) books real consignments. Test Mode uses Profrakt’s test system. |
| API Key * | Your Profrakt API key |
| Managership / sender id * | Your Profrakt sender ID |
| Clients are FreightPayer? * | Yes: the receiver pays the freight. No: you pay. |
Then fill in the ship-from address below and click Get Profrakt Agreements. When your agreements load, click Agreement is Found… Click Next.
Step 3: Ship-from address
The Shipping From Address section is under the account fields on the first step. Profrakt uses it as the sender on every label, so enter the address your parcels leave from.
If you already have saved addresses
- Shipper addresses saved in your Address Book appear as cards. Click a card to use it for this account; it gets a green Default badge.
- Click Edit on a card to change it, or + Add New Address to add another.
If you don’t have a saved address yet
| Field | What to enter |
|---|---|
| Shipper Name * | The contact person, printed on the label |
| Company Name * | Your business name |
| Mobile / Contact Number * | A phone number the carrier can call about the shipment |
| Email Address * | Your shipping contact email |
| Address Line 1 * | Street and number |
| Address Line 2 | Unit, floor or building (optional) |
| Country * | The country you ship from |
| State * | Choose from the list for that country |
| City * | Your city |
| Postal/Zip Code * | Your postal code |
| Tax ID / GSTIN | Your VAT, EORI or other tax number, if customs documents need it (optional) |
| House Number | Only if your address has the house number separate from the street (optional) |
The + Add New Address window has the same fields, plus + Add Custom Field to store any extra reference with the address.
Step 4: Packing
The Package Settings step tells Shipi how to turn an order’s items into parcels for Profrakt. Shipi works from your product weights and dimensions, so make sure your products have them.
| Option | How it packs | Use it when |
|---|---|---|
| Pack Items Individually | Every item goes in its own parcel. | Each product ships in its own box. |
| All in one box | All items go in one parcel, whatever their size. | Your orders always fit in one box. |
| Weight Based Packing (Heavy Items First) (default) | Fills a parcel, heaviest items first, up to Max Weight (kg) (25 by default), then starts a new parcel. | You don’t use fixed box sizes. |
| Box or tube or envelope or packet packing | Fits the items into the boxes you define, using their dimensions. | You ship in a few standard box sizes. |
Adding your boxes
With the box option selected, click + Add Box and fill in:
| Field | What to enter |
|---|---|
| Name * | Any name, for example Small Box or Large Mailer |
| Type * | Box (rigid box), Tube (rolled items such as posters), Envelope (documents and thin, flat items) or Packet (soft mailer bag for items that don’t need a box, such as clothes) |
| Weight of Box (kg) * | What the empty packaging weighs |
| Max Weight (kg) * | The most the box can hold, items and packaging together |
| Width (cm) * | Left to right |
| Height (cm) * | Bottom to top |
| Depth (cm) * | Front to back |
Each box appears as a card with Edit and Remove buttons.
Packing settings greyed out? Your store uses one central packing configuration for all its shipping accounts. Click Edit Configuration, then Yes, Edit Settings. Your changes then apply to every shipping account in the store.
More detail and examples: how shipping package configuration works in Shipi.
Step 5: Shipping services
This step lists the Profrakt services Shipi supports. Only the services you tick are used: in rates at checkout and in the service list when you create a label.
- Type in Search services… to find a service, or use the All, Domestic and International tabs.
- Tick the box on a service card to switch it on. Each card shows the service code in brackets, for example
[CODE]. - Click the gear button on a ticked service to open Configure:
:
| Setting | What it does |
|---|---|
| Display Name | Your own name for the service, used instead of Profrakt’s name in the service list when you create a label and in the rates your customers see at checkout. Leave empty to keep the standard name. |
| Price Adjustment % | Saved with the service, but it isn’t added to Profrakt rates at the moment: rates show Profrakt’s own price. |
| Agreement ID / Agreement Name | Read-only. The carrier agreement the service belongs to. |
The list shows the products in your transport agreements, grouped by agreement. Tick the ones you want to offer.
Step 6: Rates
| Setting | What it does |
|---|---|
| Enable Realtime Shipping Rates * | Yes shows Profrakt prices at checkout for the services you ticked; No hides them |
| Enable Booking Request while fetching rate * | Tells Profrakt to price the request as a booking. Keep Yes unless Profrakt advises otherwise. |
Step 7: Shipping label settings
| Setting | What it does |
|---|---|
| Shipping Label Generation Time | Create Label Manually: you create each label from Shipments. Create Label immediately once order placed: Shipi creates the label as soon as an order with one of this account’s shipping options reaches Shipi. |
| Sent Shipping Label to Email Address? * | Where Shipi emails the label (and invoice, if there is one) each time a label is created. Separate several addresses with commas. If an automatic label fails, Shipi emails the error instead. Leave empty if you don’t want emails. |
| Auto Print * | Yes sends each label to the printer you set up in Profrakt Autoprint; No doesn’t |
| Default Domestic / International Shipping Service for automation * | Saved with the account, but Shipi doesn’t use these two settings yet. Choose the service on the label screen. |
Before you switch on automatic labels: create one test label and check the service and price are right. Automatic and bulk shipments use your default service when the order has no service chosen at checkout.
After you save
Click Save Settings. The account appears on the Shipping Accounts page with its name, shipper, address and the Profrakt logo.
| Control | What it does |
|---|---|
| Status switch | On: the account is used for live rates. Off: Shipi leaves it out of rates. |
| Edit | Opens the setup form to change any setting |
| Delete (bin icon) | Removes the account |
| Custom Shipping Rule | Set a free-shipping threshold, choose one default domestic and one default international carrier account (with a service), and send chosen countries to a specific account |
Create your first Profrakt label
- Click Shipments in the left menu.
- Click Create Label next to an order, or Create Shipment to ship something that isn’t an order.
- Check the shipper and receiver details and the products, then choose your Profrakt account and a service.
- Click Get Rates to see the price of the selected service.
- Set the shipment options below if you need them, then click Create Shipment.
- Shipi shows the tracking number and the label to print. If you entered an email address in the settings, the label is emailed too.
Troubleshooting
| Message or problem | What to do |
|---|---|
| The given information is wrong. Not able to fetch the agreements | Profrakt didn’t accept the API key or sender ID, or the account has no agreements. Check them and click Get Profrakt Agreements again. |
| Shipping Service Not Found | Tick at least one service in the Shipping Services step and choose it on the label screen. |
| Something Went Wrong. contact support | Profrakt returned an unexpected answer. Contact Shipi support with the order number. |
| No Next button on the first step | Click Get Profrakt Agreements first. Next appears when your agreements are loaded. |
Frequently asked questions
A Profrakt account with at least one transport agreement, your Profrakt API key and your sender (managership) ID.
Shipi first loads your Profrakt agreements. Fill in the API key, sender ID and ship-from address, click Get Profrakt Agreements, then click Agreement is Found… Click Next.
Yes means the receiver pays the freight for Profrakt consignments; No means you pay.
Yes. Set Auto Print to Yes and Profrakt sends each label to the printer you set up in Profrakt Autoprint.
Yes. Choose Test Mode to send bookings to Profrakt’s test system, then switch to Live Mode for real consignments.
Related guides
- How to configure shipping accounts in Shipi
- How shipping package configuration works in Shipi
- How the Address Book works in Shipi
Last updated: September 24, 2026